Send your question to info@pixelkcloud.site. We aim to respond within the support window for your plan tier. For pre-sales questions, expect a reply within one business day.
Contact
Speak with someone who knows the terminal
Every enquiry is handled by a member of the House of Austin team — not a support tier that escalates indefinitely.
What to include in your message
The more context you provide, the more useful our response will be.
If you are writing about a technical issue, please include your plan tier, the name of the strategy or rule set involved, and the approximate time of the event you are reporting. If you are writing to assess whether the terminal suits your trading approach, a brief description of your current method — instrument type, approximate trade frequency, and whether you currently automate any steps — helps us give you a concrete answer rather than a generic one. We respond to all enquiries within the support window for your plan tier. Trial and pre-sales enquiries are treated as Pro-tier for response time purposes.
Send a message
Use the form below and a member of the team will get back to you.
Three ways to reach us
Choose the channel that suits your question best.
In-app chat
Logged-in users can open a chat thread directly from the terminal dashboard. Chat responses are prioritised during business hours, Monday to Friday, 09:00–17:00 CET.
Office
The House of Austin office is at Stanetova ulica 12, 3000 Celje. In-person visits are by appointment only; please arrange via email before visiting.
“I sent a detailed question about FIX protocol connectivity on a Thursday afternoon and had a specific, technical answer by Friday morning. That level of response gave me the confidence to sign up for the Pro plan the same day.”
— Rok Zupan, proprietary trader, Koper
Office hours
| Monday | 09:00 – 17:00 |
|---|---|
| Tuesday | 09:00 – 17:00 |
| Wednesday | 09:00 – 17:00 |
| Thursday | 09:00 – 17:00 |
| Friday | 09:00 – 16:00 |
| Saturday | Closed |
| Sunday | Closed |